Help & Service

Here are our FAQ!

Registration

How can I register?

You can register directly online using www.book-n-drive.de/en/register/. Its free in our Basic tariff.

After successful registration you will receive a password and a customer number by e-mail. You can pickup your book-n-drive card, the card for all cars, at our activation points in the Rhine-Main area.

Where is the customer card available after registration?

Before your first trip, you need your customer card. Please bring the following documents with you to complete your registration:

  • Your ID or passport with registration certificate
  • Your driver´s licence (EU/German driving licence)

Note: Registration on site is not possible, prior online registration is necessary.

RMV eTickets: If you want to use your RMV eTicket as an access medium, this is only possible here.


 

Bad Homburg

RMV-Mobilitätszentrale Bad Homburg

Am Bahnhof
61352 Bad Homburg

Opening hours - Mobilitätszentrale Bad Homburg

Bingen

Touristeninformation Bingen
Rheinkai 21
55411 Bingen am Rhein

Opening hours

Darmstadt

RMV-Mobilitätszentrale Darmstadt
Am Hauptbahnhof 20a
64293 Darmstadt

Opening hours:

Monday to Friday from 08.00 a.m. to 06.00 p.m.

Saturday 09.00 a.m. to 01.00 p.m.

Opening hours - Mobilitätszentrale Darmstadt

Darmstadt Shop
Luisenplatz 5
64283 Darmstadt

Opening hours:

Monday to Friday from 10.00 a.m. to 06.00 p.m.

Saturday from 10.00 a.m. to 04.00 p.m.

Website Darmstadt Shop

Hochschule Darmstadt
Office of the AStA
(Only for students oft the university)

Schöfferstraße 3, 64295 Darmstadt
(Building C10, Room ZG.02))

Opening hours - Hochschule Darmstadt

TU Darmstadt
Office of the AStA
(Only for students of the university)

Opening hours office city centre (S1|03-62):
Monday, Tuesday 09.30 a.m. to 02.00 p.m.
Wednesday 09:30 a.m. to 03:00 p.m.
Thursday 09.30 a.m. to 01.00 p.m., 02.00 p.m. to 05.00 p.m.
Friday 09:30 a.m. to 02:00 p.m.

Opening hours office Lichtwiese (L3|01-70):
Monday 09.30 a.m. to 02.00 p.m.
Tuesday 09.30 a.m. to 01.00 p.m.
Wednesday 10:15 a.m. to 01:00 p.m.
Thursday 09.30 a.m. to 01.00 p.m.

Website TU Darmstadt

Dieburg

Office of the  AStA of the University Darmstadt at the Campus Dieburg

Max-Planck-Str. 2, 64807 Dieburg
Building F 1, Room 101

Opening hours:
Monday to Thursday from 8.30 a.m. - 02.30 p.m.
Friday is closed

Website der Hochschule Darmstadt

Frankfurt

Mainova ServiceCenter
Stiftstraße 30
60313 Frankfurt am Main

Opening hours:

Monday to Wednesday from 8:00 a.m. to 04:30 p.m.

Thursday from 10:00 a.m. to 06:00 p.m.

Friday from 08:00 a.m. to 12:00 p.m.
 

Website Mainova ServiceCenter

 

ABG FRANKFURT HOLDING

Service-Center Mitte

Niddastraße 107

Opening hours Service-Center Mitte

 

Service-Center West

Eppenhainer Straße 46

Opening hours Service-Center West

 

Service-Center Ost

Löwengasse 33

Opening hours Service-Center Ost

 

Service-Center Nord

In der Römerstadt 131

Opening hours Service-Center Nord

 

Wohnheim GmbH

Waldschulstraße 20

Opening hours

 

traffiQ-Verkehrsinsel / Mobilitätszentrale

Zeil 129 / An der Hauptwache
60313 Frankfurt am Main

Opening hours - Mobilitätszentrale Frankfurt

 

Hanau

IKEA Hanau

Oderstraße 21

63452 Hanau

Information: Activation and issuing of the card takes place at the transport counter

Website with opening hours

 

Hofheim

IKEA Wallau

Am Wandersmann 2-4

65719 Hofheim-Wallau

Information: Activation and issuing of the card takes place at the transport taxi counter

 

Website with opening hours

 

Ingelheim

Rhein-Nahe Nahverkehrsverbund GmbH (RNN)

Bahnhofsstraße 2 (on second floor)
Opening hours for activation:
Monday to Tuesday from 09.00 a.m. to 05.00 p.m.
Friday: only by arrangement with the RNN service telephone 06132-789622

Website

Koblenz

evm Businfo-Zentrum Löhr Center

Hohenfelder Str. 22

56068 Koblenz

Opening hours:

Monday

09:00 a.m. – 06:30 p.m.

Tuesday

09:00 a.m. – 06:30 p.m.

Wednesday

09:00 a.m. – 06:30 p.m.

Thursday

09:00 a.m. – 06:30 p.m.

Friday

09:00 a.m. – 06:30 p.m.

Saturday

09:00 a.m. – 02:00 p.m.

AStA oft he University of Koblenz-Landau
(Only for students oft the University)

Campus Koblenz
Universitätsstraße 1
56070 Koblenz
Opening hours: Tuesday from 02:00 p.m. - 04:00 p.m. or by arrangement
telephone: (0261) 287 - 1667

Mainz

RMV-Mobilitäts-Beratung
im Verkehrs Center Mainz der MVG

Bahnhofplatz 6a
55116 Mainz

Opening hours - Mobilitätszentrale Mainz

Hochschule Mainz
Office of the  AStA

(Only for students of the University)

Standort Campus:
Lucy-Hillebrand-Straße 2, 55128 Mainz
AStA A0.04

Opening hours:

Monday: 09:30 a.m. - 12:30 p.m.
Tuesday: 01:30 p.m. - 05:00 p.m.
Wednesday: 09:30 a.m. -12:30 p.m.
Thursday: 01:30 p.m. - 04:30 p.m.

Standort Holzstraße:
Holzstraße 36, 55116 Mainz
AStA H0.11

Opening hours:

Monday: 09:30 a.m. - 02:00 p.m.
Wednesday: 09:30 a.m. - 02:00 p.m.
Thursday: 11:30 a.m. - 04:00 p.m.

Website of the AStA of the HS Mainz

Universität Mainz
Office of the AStA

(Only for students of the University)

Staudingerweg 21
55128 Mainz
Studhaus on the ground floor, entry E

Opening hours:

Monday 10.00 a.m. – 01.00 p.m. and 02.00 p.m. – 03.00 p.m.
Tuesday 10.00 a.m. – 01.00 p.m. and 02.00p.m. – 04.00 p.m.
Wednesday 10.00 a.m. – 01.00 p.m. and 02.00p.m. – 03.00 p.m.
Thursday 10.00 a.m. – 01.00 p.m. and 02.00p.m. – 05.00 p.m.
Friday 10.00 a.m. – 01.00 p.m.

Website of the AStA of the University of Mainz

Oberursel

City Zweirad GmbH

Korfstraße 2
61440 Oberursel (Taunus)

Opening hours:

Monday - Friday: 10:00 a.m. - 06:30 p.m.
Extented on Thursday: 10:00 a.m. - 08:00 p.m.
Saturday: 9:00 a.m.- 04:00 p.m.

Please arrange activation appointment by telephone: 06171 57281

 

Offenbach

RMV-Mobilitätszentrale Offenbach

Im OF Infocenter
Salzgäßchen 1
63065 Offenbach a. M.

Opening hours - Mobilitätszentrale Offenbach

Roßdorf

Service Büro Rathaus

Erbacher Straße 1

64380 Roßdorf

Opening hours:

Monday to Friday from 08:30 a.m. - 12:00 p.m.
and 02:00 p.m. - 04:00 p.m. (expect Friday)
Wednesday from 02:00 p.m. - 06:30 p.m.

Website

 

Wiesbaden

Hochschule Rhein-Main
Office of the AStA on Campus Wiesbaden

(Only for students of the University)

Kurt-Schumacher-Ring 18, 65197 Wiesbaden
Building A Room 108

Opening hours:

Monday  10:00 a.m. – 02:00 p.m.

Tuesday 12:00 p.m. – 04:00 p.m.
Wednesday 10:00 a.m.– 02:00 p.m.
Thursday 10:00 a.m.– 02:00 p.m.
Friday 10:00 a.m.– 02:00 p.m.

And after arrangment of an appointment Website AStA HS Rhein-Main

Mobilitätszentrale ESWE Verkehr

Marktstraße 10
65183 Wiesbaden

Opening hours - Mobilitätszentrale Wiesbaden

 

RMV-MobilitätsInfo Wiesbaden

Hauptbahnhof
Hauptbahnhof Bussteig A
65189 Wiesbaden

Opening hours - MobilitätsInfo Wiesbaden (Hauptbahnhof)

 

Umweltladen
Luisenstraße 19
65185 Wiesbaden

Opening hours Umweltladen Wiesbaden

Is there a minimum age at book-n-drive to become a customer?

Yes. You must be at least 18 years old.

Is my foreign driver´s licence valid?

EU driver´s licences are valid. Unfortunately, we cannot accept other driver´s licences, including international ones.

Where can I get my eTicket activated?

Before your first trip you have to get your licence and sign the customer contract. Activation with RMV eTicket is possible at the mobility centres listed below. Please bring the following documents with you to complete your registration:

  • Your ID or passport with registration certificate
  • Your RMV eTicket
  • Your driver´s licence (EU/German driver´s licence)
  • Two copies of your customer contract

Note: Registration on site is not possible, prior online registration is necessary.


Frankfurt

traffiQ-Verkehrsinsel / Mobilitätszentrale

Zeil 129 / An der Hauptwache
60313 Frankfurt am Main

Monday to Friday from 09.00 a.m. to 08.00 p.m.
Saturday 09.30 a.m. to 04.00 p.m.
Website RMV - Mobilitätszentrale Frankfurt

What is the difference between carsharing and car rental?

1. From half an hour: Unlike classic car rental, book-n-drive allows you to book vehicles from half an hour. Of course you can also book our vehicles longer, e. g. to drive with it on vacation to Italy.


2. No mileage limit: in carsharing, there is no mileage limit and you do not have to specify how many kilometres you intend to drive before driving.


3. That's how much it costs: The price for a trip always consists of a time price and a kilometer price. Additionally, there is a basic price per trip, which includes the “fair-crash” – the small claims fair. Important: Fuel is already included in the kilometre price!

4. Refuelling: In contrast to car rental, in carsharing you do not have to fill up your car after every trip, only if the tank is ¼ full. You can refuel comfortably using a book-n-drive fuel card stored in the vehicle (glove box).


5. Availability around the clock: We offer you a fully-fledged alternative to your own car. This also means that you can use the vehicle around the clock. Book your next free car and then open it with your customer card.


6. No parking worries: Our vehicles are parked on reserved parking spaces. When you book a vehicle, you know exactly where it is and where you can park it after the trip. One-way trips with vehicles from these reserved parking spaces are not possible. For one-way trips, use our station independent cityFlitzer!

What does book-n-drive cost?

Registration on the basic tariff is free of charge. No running fees. Only when you drive, you pay.

book-n-drive offers you tariffs for every need- from low-drivers without a basic price to frequent drivers with particularly low fares. All fares have two things in common: very low fixed costs and fares that always include fuel, parking (stationary cars), insurance (third party and fully comprehensive insurance), cover and book-n-drive care and maintenance.

Booking + Driving

What does a trip cost me?

book-n-drive offers you tariffs for every need- from low-drivers without a basic price to frequent drivers with particularly low fares. All fares have two things in common: very low fixed costs and fares that always include fuel, parking (stationary cars), insurance (third party and fully comprehensive insurance), cover and book-n-drive care and maintenance.

For concrete information, use our price calculator.

How do I book a car?

We have a free app for it! Alternatively you can find and reserve cityFlitzer and station-based cars via web.book-n-drive.de.

How do I open a car?

Hold your costumer card in front of the card reader, which is behind the windscreen. If the car is booked on you, or free, the light switches to green. This may take a few moments. In the app under “bookings” you can open and close the car with your smartphone opening code (mobile PIN). For cityFlitzer this is possible if a pre-booking has been made. You will find your mobile PIN in your account when you log in.

What do I have to consider before driving?

Before you drive, always check the car for damage and defects. We mark damages, which we already know, with a small sticker with a green tick. New unmarked damage should be reported to the service centre on 0611/77 8 77 77 before the start of the trip. Minor damage reported that fall under the rules of the faircrash™ minor damage goodwill, you do not have to report.

Who will help me, if I have any questions?

For all questions or concerns you reach us under the telephone number 0611/77 8 77 77 or by mail under service@book-n-drive.de.

How do I find out which cars are available where?

On web.book-n-drive.de you can see all cityFlitzer and station-based cars in your area. Click on a “book” symbol to see the details of your station-based car. Alternatively, use our free app!

How long do I have to book in advance to get a car?

You can book a car at any time without any lead time. Around 80% of all trips are booked on the same day. However, if you need a special car (e. g. a transporter) or are planning a longer journey, it makes sense to reserve your desired vehicle as early as possible. All cityFlitzer can be spontaneously removed from their car park or reserved 30 minutes in advance via web.book-n-drive.de or app.

Do I have to park the car where I picked it up?

cityFlitzer can be parked flexibly in the Frankfurter cityFlitzer area and at the cityFlitzer pools in the Rhine-Main area. Station-based cars have their own permanent parking space and have to be returned there and there only.

What are cityFlitzer?

cityFlitzer is the name of the popular station independent car at book-n-drive. cityFlitzer can be removed spontaneously and returned – without booking or time limit – for up to two weeks, regardless of the place of removal. Find out more here: cityFlitzer

What are station-based cars?

Station-based cars have a reserved parking space where you can pick up and return the car. Choose your booking time and the right car. From Smart, small car, electric car, convertible to van and 9-seater bus everything is there – even automatic vehicles. In the Rhine-Main area you will find over 638 station-based book-n-drive cars. Book-n-drive is a partner in the Deutsche Bahn´s Flinkster network. In addition, you can choose from thousands of cars throughout Germany.

All cars that do NOT have cityFlitzer branding on them are station-based cars and must be returned to the original parking space upon return.

How can I change or cancel a booking?

You can view and change your bookings on our website and in the app at any time. For example, if you want to change the period, simply enter the new times under “Change booking”. Please avoid cancelling a trip and re-entering it, otherwise the system will charge you avoidable cancellation fees and additional charges the cost of the new booking.

You can cancel your booking free of charge up to 24 hours before the start of the booking period. After that 50% of the time price will be charged. If the booking period is more than 24 hours, the period up to which free cancellation is possible will be extended to the booking period. Please also use our app or website for cancellations. If this is not possible, you can reach us by telephone: 0611/77 8 77 77.

cityFlitzer are free and flexible: Reservations are only possible 30 minutes beforehand, you can decide the period of use spontaneously. The booking period begins at the time of reservation.

What if I am late or want to extend my trip?

If you notice during the trip that you will be late and cannot return the car within booked time, inform the service centre immediately (0611/77 8 77 77). If an extension is not possible due to a follow-up booking and you still return the vehicle late, we will charge a lump sum for the cost of rebooking the following customer. A higher flat rate will be charged for delays without prior notification of the service centre. In 90% of cases, you can easily extend your booking with a timely call and only pay for the extra time.

What has to be considered when travelling abroad?

International trips generally require the approval of book-n-drive.

  1. Trips to our Western European neighbours (Belgium, Denmark, France, Liechtenstein, Luxembourg, the Netherlands, Austria and Switzerland) are generally permitted. You can leave on the spur of the moment. However, we recommend that you register your trip with our customer service department so that we can clean and check the car before you leave.
  2. For journeys to all other European countries the following applies: You must register the journey with book-n-drive customer service beforehand and have it approved in writing, e.g. by e-mail. book-n-drive is entitled to refuse the reduction of liability in the event of damage without the corresponding authorisation. Please note that journeys to or through certain Eastern European countries (Albania, Bosnia-Herzegovina, Bulgaria, Kosovo, Moldova, Macedonia, Montenegro, Romania, Russia, Serbia, Turkey, Ukraine, Belarus) and all non-European countries (e.g. Morocco, Tunisia) are not possible due to the increased risk. Special permits for these countries will only be issued under special conditions and, if necessary, with certain conditions.

Please note the following information when travelling abroad:

  • The original vehicle license and a warning vest are always in the car.
  • As a customer you are responsible for compliance with foreign legal regulations (e.g. motorway vignettes, owner's certificate for export of the vehicle to Poland, replacement bulb set for the Czech Republic, bulb masking for Great Britain and Ireland, temporary winter tyre obligation in Austria, any additional warning vests required). book-n-drive will not assume any costs for this.
  • If possible, please also use the DKV fuel card abroad, which is valid throughout Europe. Should you nevertheless pay for refuelling abroad yourself, please send the original receipt for reimbursement to book-n-drive, Service Office Rhine-Main, Rudolf-Diesel-Straße 5, 65719 Hofheim am Taunus. Please understand that we can only refund the net amount of foreign receipts, as we are unable to obtain a refund of foreign value added Tax.
Can I take my pet in the car?

Yes, animals may be carried in suitable transport containers or in the luggage area with a suitable base. Please do not leave your pet on the cushions.

Can I let someone else drive?

Yes, as long as you are sitting next to it, the driver needs a valid driver´s licence and is fit to drive. Cars that are booked on you may be driven by other book-n-drive customers even in your absence.

What do I do if I have an accident?

In the event of an accident, please call our hotline on 0611 77 8 77 77. There you will receive all necessary assistance. After the accident, we need the completed and signed accident report within two days for the insurance and further claims.

What should I do if my booked car is damaged or if the booster seat is missing?

If the car you have booked is actually not in perfect condition, please inform us directly on 0611/77 8 77 77.

Can I smoke in the car?

No. The smell of smoke is bothersome to other users and to protect children in particular, it is not allowed to smoke in book-n-drive cars.

cityFlitzer Jobs

What are jobs?

With cityFlitzer Jobs, we reward customers when they return a cityFlitzer to a location where it is more likely to be needed by other customers, or when they return a remote cityFlitzer to a business area or cityFlitzer pool. This improves the distribution and availability of the cityFlitzer for all customers.

More information can be found at www.book-n-drive.de/go/jobs

When can I do a job?

Whenever you are on the road with a cityFlitzer! Available cityFlitzer jobs are displayed with a green flag. Bring-Jobs: A cityFlitzer is needed here! With a click on the green flag you can see the radius in which you can return the cityFlitzer there.

Fetch-Jobs: These jobs are marked with a green flag attached to the cityFlitzer symbol. These cityFlitzer are in a remote location and are to be brought by a job into the Frankfurt business area or to a pool.

More information can be found at www.book-n-drive.de/go/jobs

I’m late, can I extend the job?

Bring-Jobs: An extension is not possible. After accepting a job, you have one hour to return the car in the green area.

Fetch-Jobs have no time limit.

I can’t find a parking space in the green area. Can I park a bit outside?

Unfortunately not. Our system records the jobs automatically. A job is only successful if the car has been parked within the green area.

When can I see if a job was successful?

On the next invoice!

Does cancelling a job cost me anything?

No, of course not!

Do I get money or credit?

Money credited to your trip. The amount will be credited to your next invoice.

Note: A possible one-way surcharge refers to the respective trip and is also valid for a trip with executing a job. For example, if you successfully complete a job that is advertised for 3 euros, you can save the one-way surcharge, so to speak.

Can I combine Fetch- and Bring-Jobs?

Yes, that is possible.

Refuelling

Do I have to refuel the car?

Yes, but at our expense and only if the tank is a quarter or less full on return. In practice, this is only the case for one in eight journeys. Every car is equipped with a fuel card which you can use to pay for your petrol at the largest petrol station chains (look out for the sign saying “DKV”) without cash. In the cityFlitzer App you can see all DKV petrol stations in your area. The tank PIN is on your key ring.

Video tutorial: Refuelling

I filled up the tank and paid myself – how do I get my money back?

Important: Tank refunds are exceptions. You can refuel at all DKV gas stations. You can recognise them by the DKV logo at the entrance to the petrol station. You can find the nearest DKV gas station on https://www.dkv-euroservice.com/de/ or with the DKV app.

 

In exceptional cases, please send the original fuel receipt to our service office (Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus). We will refund the amount with the next invoice. However, please keep a copy of the fuel receipt for your records if the original receipt is lost by post.

 

You will find the tank refund form in our download section.

Fleet + Stations

Do all cars have an environmental badge?

Yes, you can find detailed information on the environmental badges in the car equipment list.

Are there cars with child seats?

In order for you to be able to drive with your family, you will find a booster seat in every book-n-drive car.

How many cars are there and where?

We are the largest carsharing provider in the Rhine-Main area and currently have  1.063   cars in the Rhine-Main area, including Darmstadt, Frankfurt, Mainz and Wiesbaden. Have a look yourself at web.book-n-drive.de. We constantly extend our station network. If you do not have a book-n-drive station near yet, please send us an email to service@book-n-drive.de.

 
Are there electric vehicles?

Yes, check out web.book-n-drive.de and use the filter on the left hand panel to search for “E-Auto”.

Do the cars have winter tyres?

All book-n-drive cars are equipped with all-season tyres bearing the M+S symbol. These tyres are considered winter tyres.

In rare cases, summer tyres may also be fitted. You can find detailed information about the tyres in the equipment list in the car.

What needs to be considered with hydrogen cars?

The hydrogen cars at book-n-drive are part of the e-car fleet. Accordingly, these cars can be found under the filter function "E-Auto" on https://web.book-n-drive.de.

The cars shift automatic. The range is approx. 450 kilometres, depending on the driving style.

Refuelling hydrogen cars is just as easy, but different from normal gasoline cars. If you want to drive a hydrogen car, you have to watch a training video on https://h2.live/ before starting the journey. To do this, you must first register free of charge. In the log-in area you can watch the video and confirm that you have understood it. In our hydrogen cars you will also find instructions for refuelling in the glove compartment.

All cooperating H2 filling stations can also be found at https://h2.live/ and in the free H2 Live App.

Book-n-drive and the “Blauer Engel” (Blue Angel) eco-label

Since January 2019 book-n-drive has been awarded the "Blue Angel" eco-label. For 40 years, the “Blauer Engel” has been the federal government's proven eco-label in all consumer-relevant areas. Independent and credible, it sets demanding standards for environmentally friendly products and services. We are the third carsharing provider in Germany to be awarded the eco-label. The “Blauer Engel”l is a signpost for our future and offers an independent control authority to make environmentally compatible decisions for our vehicle fleet. This is an audit that we will now be facing every year. With the “Blauer Engel”, we want above all to send you a promise:

With book-n-drive you not only make a good decision for yourself, but also for the environment!

Find out here how you can protect the environment a little with a conscious driving style every time you drive.

How do I find the parking spots at Frankfurt Airport?

You can find a description of how to get to the cityFlitzer parking spaces at Frankfurt Airport here.

Contract + Insurance

How do I choose a new tariff?

You can choose a new tariff at any time. The tariff can be changed at the beginning of the month with a notice period of two weeks. Simply send us an e-mail to service@book-n-drive.de with the subject "Tariff change".

What is faircrash?

The faircrash® Small Claims Cancellation covers small, individual damages to sheet metal and plastic parts (e.g. bumpers, panels, etc.). faircrash fairness simplifies the handling of book-n-drive cars and, in particular, the inspection of the car for new damage before the start of the journey. Minor damages that fall under the faircrash® Minor Loss Cancellation do not have to be reported. No excess will be charged to the customer for these damages.

The following minor damages are covered by faircrash®:

  1. Individual scratches without dents up to the length of an EC card (8 cm)
  2. Single dents up to the size of a 2-Euro piece
How am I insured if I use a book-n-drive car?

As a user of a book-n-drive car, you are insured with fully comprehensive insurance and motor vehicle liability. You can determine the amount of the excess in the event of a claim yourself by choosing your safety package.

How do I cancel my security package?

You can cancel your security package (old) and your service package using the following form.

What are tariff partners and cost centres?

Tariff partners in the company tariff are authorised persons or cost centres of the main customer with their own customer number, security package and customer card.

In the company tariff, you have the option of creating so-called company tariff partners, employees and company tariff partners, cost centers via the main customer number. There is no limit to the number of tariff partners. This option allows you to customize your mobility needs.

Company tariff partners Employees and company tariff partners Cost centers each receive their own customer number, their own mobility passports and their own security packages. Tariff partners do not receive their own invoice. All costs incurred by tariff partners are billed to the main customer.

Bookings in the company tariff are made exclusively via tariff partners and not via the main customer.

Comparison company tariff partners employee and cost centre

 

Tariff partner employees

Tariff partner cost centre

Own customer number or bookings yes

yes

Maximum number of Customer Cards

1

up to 4

Max. number of parallel bookings

1

4

Customer card transferable

no

yes

Price per Customer card

one-time 29€ gross

one-time per card 29€ gross

Tariff partners can be created in the login area of the main customer under the heading Contract data.

What do I do if I want to cancel my contract?

First check whether it makes more sense to switch to a tariff without an on-going charge (Basic tariff). So you can continue to use book-n-drive if you need a car again. You will find the appropriate tariff change form in the download area.

If you are sure that you no longer wish to use book-n-drive, you can cancel your contract with six weeks' notice to the end of the quarter. Please send us your signed cancellation by letter, fax or scan to our service office in Wiesbaden (Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus, Fax No.: 0611 - 77 8 77 94, service@book-n-drive.de ).

Is there a minimum term form my book-n-drive contract?

No. You can change a chargeable tariff (comfort and subscription) to the free basic tariff 14 days before the end of the month. You can make the change either by telephone, informally by e-mail or with the tariff change form, which you can find in our "Downloads".

Our service office in Hofheim can be reached from Monday to Friday 09:00 to 17:00 at 0611/77 8 77 70.

The Premium security package is booked for one year and can be cancelled in writing 6 weeks before the contract is extended.

You can find information about the cancellation period here.

What does a service package include?

The serive package from book-n-drive includes:

  •  Liability in case of damage reduced to 300 Euro
  • Book and use up to two vehicles in parallel
  • Two free vehicle class upgrades per calendar year

The service package has a term of one year and is automatically extended if it is not cancelled six weeks before expiry. The cancellation form can be found here.

Parallel bookings: The vehicles booked in parallel may only be driven by activated customers. For a non-customer to be allowed to drive a book-n-drive vehicle, the book-n-drive customer through whom the booking is made must also be in the vehicle.

This is how you book your free upgrade of a vehicle class: 

1) Book your desired upgrade station car (i.e. one class higher) as usual via the website or app.

2) Before you start your journey, write an email to upgrade@book-n-drive.de stating your customer number and which journey it is.

3) Customer Service will process your request and set the upgrade in the system. For example, if you have booked an M class car, it will be billed as the cheaper S class. You will then receive a confirmation e-mail.

Important: No retroactive upgrade. Make sure that you write to us before you start your journey!

Invoicing

Can I specify another invoice recipient?

Yes, just send an e-mail to service@book-n-drive.de . However, we cannot invoice individual journeys via other invoice recipients. It is also not possible to change invoices at a later date.

I would like to pay my invoice later - what can I do?

In this case, please contact our customer accounting department, either by e-mail to service@book-n-drive.de or by phone 0611/77 8 77 77.

How can I redeem my voucher code?

Step 1: In order to redeem your voucher code, you must first register with book-n-drive. Registration is free for the "Basic" tariff. After completing the registration you will receive a confirmation email with your access data.

Step 2: Register now in the customer area and enter your voucher code under the menu item "Fahrtguthaben-Übersicht".

How do I redeem my voucher?

Vouchers without a voucher code are only valid for first-time registrations and cannot be redeemed at a later date. Please send the voucher after your successful registration to the book-n-drive service office, Rudolf-Diesel-Str. 5, 65719 Hofheim am Taunus.

Only one voucher can be redeemed per main customer. Vouchers cannot be redeemed in combination. There is no legal claim to the redemption or payment of vouchers.

I have a complaint about my invoice – who can help me?

Just send an e-mail to service@book-n-drive.de . We will get in touch with you.

Why was an Ultimate-fuelling calculated on my invoice?

Please do not refuel with so-called "Ultimate" fuels! These types of fuel are considerably more expensive than the standard types. Tests have shown, however, that possible advantages of these new types do not justify the high price. If you do refuel with an "Ultimate" fuel, we will charge you a surcharge of 10 cents per litre, but at least 5 euros. We ask for your understanding.

When will I receive my invoice?

Invoices are usually issued on the Wednesday of the week following the end of the trip and are then due for payment within 10 days.

For the sake of simplification, however, frequent customers only receive an invoice every 4 weeks, unless the accrued travel costs are significantly higher than with previous invoices. For basic prices, fees etc. the regulation applies accordingly.

Purchase credit upfront

Yes! You can purchase travel credit for yourself - and save!

Here you can find out which travel credit contingents we offer and how much you can save.

The travel credit is valid for two months. Should you unexpectedly not be able to use it up, you are of course welcome to extend it. Please send us an email to service@book-n-drive.de in time.